Tenant's Notice(s):
Ambassador Property Management leases and cares for homes for a wide variety of property owners.
The following information will be useful to you during the time you reside in one of our properties.
Issuance of Keys -
Keys to your property will be issued on the day you are entitled to occupancy during our normal business hours. If the day you are entitled to occupancy falls on a Sunday or holiday, we will issue keys on the last business day before you are entitled to occupancy. All deposits and rent due must be paid prior to issuance of keys.
Ambassador Property Management does not promise garage door openers, home owner's association pool or recreations keys, extra keys of any kind, or mailbox keys. Pool keys and mailbox keys can be obtained from the local post office and home owner's associations by providing a completed lease to whom it may concern.
Moving In -
We have made every effort to have the property in good condition for your arrival. At the time you signed your rental agreement, you were provided with a Move-In Inspection form. You should complete this document and return it to our office within ten days following the signing of your rental agreement. The Move-In Inspection form is for your protection. You should list any pre-existing damage or deficiency in the property. We will utilize this form when we conduct the move-out inspection when you vacate the property. It is therefore in your best interest to carefully complete the form. Should you believe it necessary, you are welcome to provide photos or other documentation. The property as outlined in your lease agreement is accepted AS-IS. Ambassador Property Management will make no other modifications to the property unless approved by the Director of Operations and requested/submitted in writing.
Payment of Rent -
In almost all cases, your rent will be due on the first day of each month in our office. Rent is paid based on receipt in our office not postmarked date. For your convenience we offer the service of debiting your bank account on the first of the month for the rent amount. This service guarantees that your rent will be timely paid and you will not be charged a late fee due to a post-office delivery delay or a lost check. Our standard late fee is $75 and $25 every day thereafter. Management does not have the authority to credit late fees.
Late Fee Policy -
If your rent is received one or more days late you will be charged the late fee as set forth in the rental agreement. Your rental agreement states that rent, late charges, and other legitimate charges will be posted to the resident account. Payments received are applied to the oldest outstanding charge first. If there is an outstanding charge on your account when your rent is due, payments will be applied toward the outstanding charges first and then toward the current rent charge. If the payment is not sufficient to cover past due charges as well as the current rent charge, your current rent will be short. If the rent is short you will incur a late charge. To avoid late charges be sure to pay all rent timely and any charges posted on your account by the time your current rent is due.
Returned Checks -
Your rental agreement states the amount you will be charged for each returned check. Our current fee is $35.00 for each check returned. You will be charged this fee even if the check clears upon re-submission to the bank. In addition, if the returned check is for payment of rent, you will be charged late fees through the date the check clears the bank on re- submission or until you provide certified funds to pay for the returned check. Depending upon the date the check is returned, you also may receive a three-day notice of non-compliance with your rental agreement.
Should your bank return your check unpaid, the bank will automatically foward the returned item to Ambassador Property Management for electronic representation.
Deposits -
When you signed your rental agreement, you gave us a deposit to cover any potential damage to the property, cost of cleaning at the end of your residency, or unpaid rent. YOUR DEPOSIT MAY NOT BE USED AS YOUR LAST MONTHS RENT.
Refund Policy -
This Refund Policy covers any conditions not identified in the written lease which governs the rights and responsibilities of the tenant. No other written or verbal commitment exists beyond the lease and this written policy.
All refund requests must be made in writing. All refunds are made by check payable to the tenant or direct deposit into tenant's bank account regardless of the method of payment. With processing costs estimated to exceed the value of the check, no refunds for $1.00 or less will be issued unless specifically requested.
We reserve the right to modify this Refund Policy at our discretion or against any customer believed to abuse this policy. Any such revision or change will be binding and effective immediately. You agree to periodically review our web site, including the current version of this Refund Policy. Our refund policy is made available on our web site. It is your obligation to review our refund policy for any such revisions.
Maintenance -
Maintenance and repairs are generally the items of most concern to our residents. For maintenance emergencies, please call our office at (512) 351-7800. The state requires emergency maintenance calls 7 days or less to complete or provide proof of service. Ambassador Property Management will make every effort to care for you as quickly as possible.
Minor maintenance issues should be reported to the property manager assigned to your property via the maintenance line (512) 703-0668 or online via the tenant portal. It may take as long as two weeks to complete minor repairs. As property managers, we are required to get permission from the property owner prior to undertaking many repairs.
You will be billed for a service call under the following circumstances:
You scheduled a service call appointment and failed to be present at the scheduled time.
You requested service for a non-existent problem. This includes re-setting a breaker or Ground Fault Interrupter (GFI) to restore electrical power and re-setting a breaker on a garbage disposal.
The problem was caused by improper use of the provided facilities. The classic case is the child who flushes a toy or other item and which results in a clogged sewer line.
Inspections -
Please refer to page 5 (sec. 14b) regarding our normal procedure in regards to internal inspections. Ambassador practices quarterly or more inspections as our set standard or at the owner's request. Ambassador need only to attempt to contact you before entry. Managers need not be successful in notifying the tenant of entry, but enter at reasonable times for the purpose of maintaining the intergrity of the property. We conduct these inspections for the protection of the tenant and the owner.
Be advised that our normal procedure is to notice the tenant prior to entry via email or telephone call. Your contact information MUST be kept up to date. Personnel may use this time to leave notices of violation, debt collection, and/or seize property if in default.
Any rescheduling or other considerations are to be requested by the tenant directly to the Director of Property Management.
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